Frequently Asked Questions

If we do not provide shipping to your country from meloqdevices.com, you can search for a distributor in your country from this page. If you do not see your country listed, please contact us and we will arrange a special shipment.

Standard warranty is one year, however; you get one additional years warranty if you register your device.

The EasyAngle warranty covers factory defects which include faulty display, charging and battery issues. The warranty does not cover wear and tear and accidental damage caused by the user.

No. Once you start the measurement, you can set the device to one side or place it in your pocket as you help the patient come to their max range of motion for the joint being measured. You then take the device and align it with the devices end range before clicking the large turquoise button to complete the measurement. You can watch many examples of how to do this on our YouTube channel.

If your EasyAngle freezes or becomes unresponsive, you may need to do a hard reset. Press and hold the power button for 30 seconds to do this. When you release the power button, the device should reset and you will see some small numbers briefly displayed on the screen before it returns to your measurement history display. If a hard reset does not work, contact us and we will troubleshoot further.

No, factory calibration is done during production and this guarantees an accuracy of 1% in the measurement range (0 – 150 kg). Meloq offers a calibration validation service including a calibration certificate. Please contact us or your local vendor for more information.

This is not a fault, it is by design. The metal piece in the device is the force sensor and this needs to be able to move freely to give accurate measurements.

EasyForce is designed not to start the measurement timer until the force exceeds 0.5 kg. To measure forces below 0.5 kg please start the measurement manually by pressing the main button when in measurement mode.

EasyForce does not start the measurement timer until a force of more than 0.5 kg has been applied for more than 0.5 seconds. This is to avoid “false” starts. However EasyForce will register the force during those 0.5 seconds, so if the peak force occurs before 0.5 seconds it will be accurately recorded.

You can easily change measurement unit between kg, lbs and N by following the steps listed below which are also covered on YouTube:

1. Turn the device off.
2. Press and hold the main button.
3. Press the on/off button.
4. Select desired measurement unit by pressing the main button
5. Confirm selection by pressing the on/off button. 

The device will remember your choice, all previous measurements shown in the history view will also be translated to the new measurement unit.

This may be caused by the device being put under tension when you enter measurement mode. Please make sure the device is not put under any tension when you enter measurement mode (by pressing the main button when in history mode). When you press the main button in history mode to enter measurement mode the device will perform a tare and define the current load as 0. So if you are applying, e.g. 2 kg when you enter measurement mode and then remove the force, the device will not record any force until you have applied more than 2 kg.

Please do not attempt to repair your EasyForce as this may void the warranty. Contact us or your local vendor if you are experiencing any issues.

EasyForce comes with a one year warranty from the date of purchase. The warranty can be extended by one year to a total of two years by registering your unit here.

Please contact your vendor for service related questions. If you purchased the unit directly from us you can contact us directly.

Although clinical studies have begun, none have been completed and the majority of ongoing studies are paused due to the pandemic. We will share details of studies as they are completed.