Meloq System App Manual

2.1 Installation

iOS:

1. Open the App Store on your iOS device
2. Search for "Meloq System"
3. Tap "Get" to download and install
4. Wait for installation to complete

Android:

1. Open Google Play Store
2. Search for "Meloq System"
3. Tap "Install"
4. Accept required permissions

2.2 System Requirements

iOS:

• iOS 14.0 or later
• iPhone 8 or newer recommended
• iPad (all models with iOS 14+ support)

Android:

• Android 8.0 (API 26) or later
• Bluetooth 4.0 LE support required
• 2GB RAM minimum recommended

Device Permissions:

• Bluetooth (required for force plate connection)
• Camera (optional, for video recording)
• Calendar (optional, for booking sync)
• Storage (required for data export)
• Location (may be required for Bluetooth on some Android devices)

2.3 First Launch

When you first launch the app:

1. Accept Terms - Review and accept the Terms of Service and Privacy Policy
2. Grant Permissions - Allow necessary permissions when prompted
3. Tutorial - An optional tutorial will guide you through basic features
4. Login/Register - Sign in or create a new account

3.1 Login Screen

The login screen provides access to your Meloq account:

• Server Selection Switch - Toggle between EU and World servers
• Email Field - Enter your registered email address
• Password Field - Enter your password (hidden by default)
• Show/Hide Password - Toggle password visibility
• Login Button - Submit credentials
• Forgot Password - Access password recovery
• Create Account - Navigate to registration
• Contact Support - Get help with login issues
• Language Selector - Change app language (flag icon in corner)

3.2 Server Selection

Meloq operates two server regions:

EU Server:

• Data stored in European data centers
• Compliant with GDPR regulations
• Recommended for European users

World Server:

• Data stored in US data centers
• Suitable for users outside Europe

⚠️ Important: Your account is specific to one server. Data does not transfer between servers.

3.3 Creating an Account

1. Tap "Create New Account" on the login screen
2. Fill in the registration form (First Name, Last Name, Email, Password)
3. Review the Terms of Service and Privacy Policy
4. Check the agreement checkbox
5. Tap "Register"
6. Check your email for a verification link
7. Click the link to verify your account
8. Return to the app and log in

Password Requirements:

• Minimum 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one special character

3.4 Password Recovery

1. Tap "Forgot Password" on the login screen
2. Enter your registered email address
3. Tap "Send Reset Email"
4. Check your email for reset instructions
5. Click the link in the email
6. Enter your new password
7. Return to the app and log in with your new password

3.5 Language Selection

The app supports 17 languages: English, Swedish, German, French, Spanish, Italian, Portuguese, Polish, Turkish, Norwegian, Danish, Finnish, Dutch, Croatian, Japanese, Chinese, and Arabic.

To change language: Tap the flag icon in the upper right corner of the login screen and select your preferred language.

4.1 Bottom Navigation Bar

After logging in, the main navigation consists of four tabs:

Tab	Description
Home	Dashboard with quick access and statistics
Clients	Manage individuals, groups, and leaderboards
Calendar	Schedule bookings and appointments
Settings	App and account configuration

4.2 App Bar Features

The top app bar displays:

• Meloq Logo - Tap to access app information
• Connection Status Icon - Shows force plate connection state
• Theme-aware design - Adapts to light/dark mode

4.3 Device Connection Status

The force plate icon in the app bar indicates:

Color	Status
Green	Both plates connected and assigned
Yellow	Plates connected but not fully assigned
Red	No plates connected
With lightning bolt	Charging connected (disconnect before testing)

Tap the icon to access the Device Management screen.

The Home Screen serves as your central dashboard.

5.1 Quick Access Buttons

Four primary action buttons:

Button	Function
Clients	Opens the client list for quick selection
Modules	Opens the test selection dialog
Free Run	Starts free measurement mode directly
Test Protocol	Opens test protocol selection

5.2 Favorite Assessments

• Displays your marked favorite tests as quick-access cards
• Tap a card to immediately start that test type
• Tap the + button to manage favorites

Managing Favorites:

1. Tap the + button in the favorites section
2. Browse available test types
3. Tap the heart icon (♡) to add/remove favorites
4. Favorites appear as cards on the home screen

5.3 Activity Statistics Chart

Interactive bar chart showing:

• Tests per day - Number of assessments completed
• Date range - Last 10 days of activity
• Interactive - Tap bars to see details

5.4 Latest News Section

Displays recent blog posts and updates from Meloq:

• Tap a news item to read the full article
• Opens in an in-app browser
• Scroll horizontally to see more items

6.1 Clients Tab Bar

The Clients section has four sub-tabs:

Tab	Description
Individuals	List of all individual clients
Groups	Client groups and teams
Leaderboard	Performance rankings
Deleted	Recently deleted items

6.2 Individual Clients

The main client list displays client name and avatar, quick action buttons (swipe gestures), search functionality at the top, and sort options (name, date added).

Search Clients: Type in the search field at the top. Searches by name and email with real-time results.

6.3 Creating a New Client

1. Tap the + button on the Individuals tab
2. Step 1 - Basic Information: First Name (required), Last Name, Email, Year of Birth (required), Gender (required), Height in cm (required), Physical Activity Level (required)
3. Tap "Add" to proceed to optional information
4. Step 2 - Additional Information: Weight, Health Condition, Sport, Player Position, Dominant Foot/Hand
5. Tap "Add" to create or "Add Later" to skip

6.4-6.5 Editing & Client Details

Navigate to the client's profile, tap the Edit button, modify fields, and save. The client details screen has three main tabs: Overview (activity summary), History (complete assessment history), and Profile (personal information).

6.6-6.8 Client Tabs

Overview Tab: Activity Heatmap (visual calendar showing test activity), Module Activity Summary, Quick Actions (start new test, view Daily Recap).

History Tab: Lists all assessments with filtering by date range, test type, and module. Sorting by date, test type, or module. Tap to view details, swipe left to delete.

Profile Tab: View and edit basic information, physical attributes, sport details, dominance, health information, and notes.

6.9-6.11 Groups Management

Groups allow you to organize multiple clients together.

Creating Groups:

1. Navigate to the Groups tab
2. Tap the + button
3. Enter Group Name (required), Color, Description
4. Add members by searching and tapping to add/remove
5. Tap "Create Group"

Group details include Overview (statistics, activity), Members (list, add/remove), and History (combined assessment history).

6.12 Leaderboard

Compare client performance across various metrics. Filter by Test Type, Metric, Date Range, and Group. Displays ranked list with metric values and trend indicators.

6.13 Deleted Items

View and restore recently deleted items (clients, groups, assessments). Items can be restored or permanently deleted after 30 days.

7.1 Accessing Device Management

Tap the force plate icon in the app bar, OR navigate to Settings > Device Tab

7.2 Finding Devices

1. Ensure Bluetooth is enabled on your device
2. Turn on the force plates (power button on side)
3. Tap "Find Devices"
4. Wait for plates to appear in the list
5. Plates show with serial number and signal strength

7.3 Connecting Force Plates

1. Tap on a device in the found devices list
2. Wait for connection to establish
3. Device status changes to "Connected"
4. Repeat for second plate if using two

7.4 Assigning Left/Right Plates

Visual Assignment:

1. In Device Management, see the plate visualization at top
2. Tap "Left" to assign a plate to left position
3. Tap "Right" to assign a plate to right position
4. Use "Identify" to flash LEDs on specific plate

7.5 Auto-Connect Feature

1. Connect to your plates normally
2. Enable "Auto Connect" toggle for each plate
3. On future app launches, plates connect automatically
4. Works when plates are in range and powered on

7.6 Identify Plate Function

To identify which physical plate corresponds to which in the app:

1. Find the plate in the Device Management list
2. Tap "Identify" button
3. The physical plate's LEDs will flash a specific color

7.7 Battery Status

Battery Indicator	Charge Level
Full bars	80-100%
3 bars	60-79%
2 bars	40-59%
1 bar	20-39%
Empty / Red	Below 20%

7.8 Firmware Updates

1. Navigate to Settings > Device Tab
2. If update available, "Update" button appears
3. Ensure plates are charged (>50% recommended)
4. Tap "Update Firmware"
5. Keep app open and plates nearby during update
6. Do not power off plates during update

7.9 Firmware Recovery

If a plate becomes unresponsive:

1. Navigate to Settings > Device Tab
2. Tap "Recover Plates"
3. Follow on-screen instructions
4. May require connecting plate with USB charger
5. Contact support if recovery fails

7.10 Tare Function

Taring zeroes the force readings. Automatic Tare: Occurs automatically before each test. User prompted to step off plates.

8.1 Test Selection Dialog

Access via: "Modules" button on Home Screen, "New Test" button on Client Details, or "+" button in various locations.

Dialog Tabs: Modules (Pre-defined test categories), Custom Assessments (User-created tests), Test Batteries (Multi-test protocols).

8.2 Module Categories

Module	Description
Jump	Vertical jump assessments
Balance	Postural stability tests
Functional	Movement pattern analysis
Upper Extremity	Upper body strength tests
Isometric	Maximum strength tests

8.3 Jump Module

• Counter Movement Jump (CMJ) - Standard vertical jump with countermovement. Measures: Jump height, impulse, RFD, peak force. Options: Bipedal or single-leg, single or multi-rep
• Drop Jump - Jump from elevated platform. Requires box height input (cm). Measures: RSI, contact time, flight time
• Squat Jump - Jump from static squat position (no countermovement). Measures: Concentric power, RFD. Options: Bipedal or single-leg
• Hop Test - Single leg hop for distance/height. Used in rehabilitation protocols. Measures: Limb symmetry index

8.4 Balance Module

• Single Leg Stand - Unilateral balance assessment. Default: 30 seconds. Measures: COP displacement, velocity, ellipse area
• Bilateral Quiet Stand - Two-leg standing balance. Measures: Weight distribution, postural sway
• Single Leg Hop Stabilization - Land and stabilize from hop. Measures: Time to stabilization

8.5 Functional Module

• Sit-to-Stand - Rising from seated position. Functional strength assessment. Measures: Peak force, symmetry, RFD
• Body Weight Squat Test - Multiple controlled squats. Movement quality assessment. Measures: Force distribution, timing

8.6 Upper Extremity Module

• Drop Push Up - Reactive upper body test. Hands on force plates. Measures: Peak force, RFD, symmetry
• IYT Test - Shoulder stabilizer assessment. Three positions: I, Y, T
• Isometric Push Up - Static push-up hold. Measures: Peak force, endurance

8.7 Isometric Module

• Isometric Seated Press - Leg press against fixed resistance
• Hamstrings Isometric - Lying hamstring curl with heels on plates
• Isometric Mid-thigh Pull - Standing pull against fixed bar
• Isometric Deadlift - Deadlift against fixed bar
• Isometric Squat - Squat against fixed bar at 90°

9.1 Pre-Assessment Configuration

When starting a test, the configuration dialog appears with: Test name and icon, Test description and video, Configuration options, Key results preview, Instructions, Process steps, Considerations and references.

9.2 Single Leg vs Bipedal Selection

Mode	Description
Bipedal	Both feet on plates simultaneously
Single	Each leg tested separately (left then right)

9.3 Single Rep vs Multi Rep

Mode	Description
Single Rep	One maximal effort
Multi Rep	Multiple repetitions in sequence

9.4 Timer Configuration

For timed tests (Balance tests): Default time shown (e.g., 20 seconds), tap timer field to modify, enter duration in seconds. Minimum typically 5 seconds.

9.5 Weighing Process

1. Step On Prompt - Client stands on plates
2. Weighing Progress - Bar shows progress (3-5 seconds)
3. Weight Display - Client mass in kg shown
4. Positioning Instructions - Test-specific guidance

⚠️ Important: Client must remain still during weighing for accurate results.

9.6 Starting a Test

1. After weighing, "START" button appears
2. Ensure client is in correct starting position
3. Tap "START" to begin recording
4. Timer appears showing elapsed time
5. Scrolling instruction banner at top

9.7 Real-Time Force Visualization

Force-Time Graph:

• X-axis: Time (seconds)
• Y-axis: Force (N, kg, or lbs based on settings)
• Left leg: Blue line
• Right leg: Green line
• Total: Combined force

9.8 Stopping and Saving

For Manual Stop Tests:

1. Tap "STOP" when test complete
2. Review captured data
3. Tap "SAVE" to save, or "RESTART" to redo

For Timed Tests: Test stops automatically when time expires. For single-leg: prompts for other leg.

9.9 Assigning to Client

If no client was pre-selected: After saving, assignment dialog appears. Search for client by name, tap client to select, confirm assignment. Assessment saved to client's history.

10.1 Overview

Free Run provides unrestricted force measurement without predefined test parameters.

Use Cases:

• Exploring movements
• Custom exercises
• General force monitoring
• Demonstration purposes

10.2 Graph Modes

Mode	Display
Hybrid	Force-time graph + COP visualization
Force-Time	Full-screen force graph only
COP	Full-screen Center of Pressure only

Access via action menu in app bar.

10.3 Real-Time Metrics

During recording, live metrics display:

• Peak Force (Left/Right/Total)
• Current Force
• Symmetry Index
• Duration

10.4 Zoom and Navigation

Zoom Function:

1. Tap zoom icon (🔍) to enable zoom mode
2. Drag on graph to select region
3. Selection highlights in blue
4. Release to zoom to selection
5. Tap X to reset zoom

Scroll Navigation: Use slider at bottom to scroll through data. Shows current position in full recording.

10.5 Saving Free Run Data

1. Tap "STOP" to end recording
2. Tap "SAVE" to keep data
3. Assign to client when prompted
4. Data saved as "Free Run" assessment type

11.1 Creating Custom Assessments

1. Open Test Selection Dialog
2. Go to "Custom Assessments" tab
3. Tap "+" button
4. Enter details:
   • Name (required)
   • Description (optional)
   • View Mode (Force-Time, COP, or Hybrid)
5. Tap "Create"

11.2 Custom Assessment Configuration

Custom assessments support:

• Graph Mode Selection - Choose visualization type
• Notes - Add specific instructions
• Leg Mode - Bipedal or single-leg

11.3 Running Custom Assessments

1. Select your custom assessment from the list
2. Follow standard test flow (weighing, start, stop)
3. Save to client
4. Results appear in client history

⚠️ Note: Custom Assessments require Premium Plus subscription.

12.1 Overview

Test Protocols allow you to create sequences of tests that run consecutively, perfect for standardized assessment sessions.

12.2 Creating Test Protocols

1. Navigate to Test Protocol from Home or Test Selection
2. Tap "+" to create new protocol
3. Enter Battery Name (required)
4. Add tests to the protocol
5. Configure each test
6. Save the protocol

12.3 Adding Tests to Protocol

1. Tap "Add Test" button
2. Select test type from categories
3. Configure test parameters:
   • Mode: Bipedal or Single Leg
   • Duration: For timed tests (10, 20, 30, 60 seconds)
4. Test appears in protocol list

12.4 Configuring Test Order

Reorder Tests:

• Use up/down arrows on each test card
• Drag and drop using handle icon
• Long-press to enable drag mode

Configure Individual Tests: Tap three-dot menu (⋮) to change mode, adjust duration, or remove from protocol.

12.5 Running Test Protocols

1. Select protocol from list
2. Tap "Run Protocol"
3. Select client (if not already selected)
4. Tare Process - Plates zero'd once at start
5. For each test: Test info card displayed, add optional notes, configure test-specific options, tap "Start Test", complete test normally, automatic progression to next test
6. Skip Test option available if needed

12.6 Protocol Summary Screen

After completing all tests:

Displays: Success confirmation, Protocol name, Client information, List of completed tests with details.

Actions: Close Summary (return to main screen), Show Results (view first assessment details).

12.7 Editing Test Protocols

1. From protocol list, tap protocol name
2. Tap edit icon or select "Edit" from menu
3. Modify name, add/remove tests, reorder
4. Tap "Update Test Protocol" to save changes

13.1 Assessment Details Screen

Access by tapping any assessment in client history.

Header Information: Test type with icon, Client name, Date and time, Leg configuration, Test duration.

13.2 Force-Time Graph

Interactive graph showing:

• Complete force data over time
• Separate lines for left (blue) and right (green)
• Time axis in seconds
• Force axis in selected unit

Graph Interactions: Pinch to zoom, Drag to pan, Tap for point values.

13.3 Center of Pressure (COP) Visualization

For balance tests:

• Foot outline overlays
• COP trail showing movement path
• Left foot (blue) and right foot (green)
• Ellipse area visualization

13.4 Metrics Cards

Key performance metrics displayed as cards:

• Metric name
• Value with unit
• Left/Right breakdown where applicable
• Symmetry index
• Info button for metric description

13.5 Customizing Displayed Metrics

1. Tap "Customize Metrics" button
2. Select which metrics to display
3. Drag to reorder metrics
4. Tap "Save" to confirm

Customization is saved per test type.

13.6 Metric History

View how a specific metric has changed over time:

1. Tap on a metric card
2. Select "View History"
3. Line chart shows metric progression
4. Date range selector available
5. Trend analysis displayed

13.7 Raw Data Table

Access complete raw data:

1. Tap "Raw Data" section to expand
2. Table shows: Sample index, Timestamp, Left force, Right force, Total force, COP X/Y (for balance tests)
3. Scroll horizontally and vertically
4. Export raw data via Excel export

13.8 Video Playback

If video was recorded:

1. Video thumbnail appears in results
2. Tap to play video
3. Scrub through timeline
4. Video position synced with graph position
5. Tap graph point to jump video to that moment

14.1 Calendar Overview

The Calendar tab provides scheduling and booking management.

Features: Multiple view modes, Booking creation and editing, External calendar sync, Search functionality.

14.2 View Modes

View	Description
Month	Full month overview with dots indicating bookings
Week	7-day horizontal timeline
Day	Single day with hourly slots

Tap view mode buttons at top to switch.

14.3 Creating Bookings

1. Tap "Create Booking" button
2. Fill in booking details:
   • Client - Select from client list
   • Title - Booking name/description
   • Date - Select date
   • Start Time - Starting time
   • Duration - Length of appointment
   • Location - Optional venue
   • Notes - Additional information
   • Reminder - Set notification
3. Tap "Save" to create booking

14.4 Editing Bookings

1. Tap on existing booking in calendar
2. Booking details dialog appears
3. Tap "Edit" button
4. Modify desired fields
5. Tap "Save" to update

Delete Booking: In edit mode, tap "Delete" and confirm.

14.5 Calendar Synchronization

1. Tap "Sync Calendar" button
2. Select calendar source (Apple Calendar/Google Calendar)
3. Choose sync direction (Import, Export, Two-way)
4. Grant calendar access permission
5. Select which calendars to sync

14.6 Booking Search

1. Tap search icon in calendar
2. Enter search term (client name, title)
3. Results display matching bookings
4. Tap result to view/edit

15.1 Accessing Daily Recap

1. Navigate to client details
2. Tap "Daily Recap" button
3. Or access from Home Screen quick actions

15.2 Date Selection

1. Tap date display in app bar
2. Calendar picker appears
3. Select desired date
4. "Today" and "Yesterday" quick options available
5. View updates to selected date

15.3 Overview Section

Summary Statistics:

• Total tests completed
• Test types breakdown
• Total testing time
• Module distribution

15.4 Average Metrics

Per test type averages:

• Key metrics with daily average values
• Comparison indicators
• Expandable for details

15.5 Assessment Summary Cards

Each assessment shown as a card:

• Test type with icon
• Time completed
• Key metrics preview
• Tap to view full details

15.6 Symmetry Analysis

End-of-report section:

• Left vs Right comparison
• Asymmetry percentages
• Visual representation

16.1 Enabling Video Recording

During Test:

1. Start any assessment
2. After weighing, video checkbox appears
3. Enable "Record Video" toggle
4. Camera preview appears
5. Recording starts with test

Prerequisites:

• Camera permission granted
• Sufficient storage space
• Tablet/phone with rear camera

16.2 Video Synchronization

Videos are automatically synchronized with force data:

• Same start time as measurement
• Frame-accurate alignment
• Tap graph point to see corresponding video frame

16.3 Video Calibration

If video and data are out of sync:

1. Go to Settings > Device Tab
2. Tap "Video Sync Calibration"
3. Follow calibration process:
   • Create known event (tap on plate)
   • Mark event in video
   • Mark event in force graph
4. Offset calculated automatically
5. Apply to future recordings

16.4 Viewing Recorded Videos

1. Open assessment with video
2. Video player section visible
3. Tap play button
4. Scrub timeline to navigate
5. Tap graph points for video sync

Video Controls: Play/Pause, Seek bar, Full screen mode, Playback speed (0.25x to 2x).

17.1 PDF Export

Export assessment as formatted PDF:

1. Open assessment details
2. Tap export icon (📤) in app bar
3. Select "Export PDF"
4. Configure export options:
   • Include graph
   • Include metrics
   • Include raw data
   • Company logo
5. Tap "Generate"
6. Share or save PDF

17.2 Excel/CSV Export

Export raw data:

1. Open assessment details
2. Tap export icon
3. Select "Export Excel" or "Export CSV"
4. Choose data to include
5. File generated
6. Share or save

17.3 Bulk Export

Export multiple assessments:

1. Navigate to client history
2. Tap "Select" for multi-select mode
3. Choose assessments to export
4. Tap "Export" button
5. Select format (PDF or CSV)
6. Combined export generated

17.4 Test Protocol PDF Export

Export complete protocol results:

1. Complete a test protocol
2. From summary screen, tap "Export"
3. Select "Protocol PDF"
4. Comprehensive PDF includes:
   • Protocol name and date
   • Client information
   • All test results
   • Combined summary

18.1 Admin Tab

Profile Information:

• First Name (editable)
• Last Name (editable)
• Email (display only)
• User ID (display only)

Actions: Logout - Sign out of account

18.2 Organization Tab

Organization Settings: Organization Name, Organization Address, Logo Upload.

Available for organization admin accounts

18.3 App Tab

Sampling Rate: 400 Hz (Standard), 800 Hz (Enhanced), 1600 Hz (Maximum/research).

Theme Mode: System Default, Light Mode, Dark Mode.

Units: Metric (N) - Newtons, Metric (kg) - Kilograms, Imperial (lbs) - Pounds.

Language: Select from 17 available languages.

Offline Mode Preparation: Download all client data for offline use. Shows download progress and storage used.

18.4 Device Tab

LED Settings: Light Intensity (0-100%), LED Color selection.

Auto-Off Timer: Set automatic power-off (0-120 minutes). 0 = Never auto off.

Video Sync Calibration: Calibrate video-to-data offset.

Firmware Management: Update Plates, Recover Plates.

18.5 Other Tab

Privacy Settings: Data collection preferences.

Documents: Privacy Policy, Terms of Service (PDF).

18.6 Support Tab

Contact Options:

• Email Support - Send email to support team
• Report Problem - Submit bug report with logs
• FAQ - Frequently asked questions

18.7 Subscription Tab

Current Plan: View your active subscription tier, expiration date, and included features.

Billing History: View past invoices and payment history.

⚠️ Note: To upgrade, change, or cancel your subscription, visit www.meloqsystem.com and log in with your app credentials.

19.1 Subscription Plans

Meloq System offers three subscription tiers:

Standard (Free)

• Access to Meloq System App for Android and iOS
• 5 assessment modules (Jump, Balance, Isometric, Upper Extremity, Functional) with 17 assessments
• Client report generation as PDF
• CSV data export/import
• Excel export of metrics tables
• Historical averages and assessment details (force/time graph, asymmetries, metric tables)
• Unlimited client profiles and storage
• Sampling rate selection: 400/800/1600Hz
• Free Run mode with live metrics display
• Built-in protocol descriptions, videos, and metric definitions
• Email support

Advanced (49 EUR/month) - Most Popular

• Everything in Standard, plus:
• Test Battery function - create your own sequence of assessments
• Customize displayed metrics and their order
• Save Free Run tests
• Daily Summaries
• Leaderboards
• Ratios & Indices
• Client Comparison with radar graphs
• Group Assessment - perform tests on multiple clients
• Advanced group analytics and PDF reports
• Calendar with client bookings, reminders, and device sync
• Multi test PDF export
• Priority email support
• 14-day free trial available

Excellence (149 EUR/month)

• Everything in Advanced, plus:
• Web browser access to data and profiles at meloqsystem.com
• Calendar preparation - add assessments to calendar events
• Automatic Test Detection (coming soon)
• Client login access to view their own data (coming soon)
• Video recording synced with assessment graph
• Free quarterly training video call
• Create custom assessments (protocol descriptions, steps, instructions)
• Bulk CSV export
• 14-day free trial available

19.2 Managing Your Subscription

To subscribe, upgrade, downgrade, or cancel your subscription:

1. Visit www.meloqsystem.com
2. Log in using your Meloq System app credentials (same email and password)
3. Navigate to your account/subscription settings
4. Select your desired plan and complete payment
5. Your subscription updates immediately in the app

⚠️ Note: Subscription management is only available through the web portal, not directly in the app.

19.3 Viewing Your Plan in the App

In the app you can:

• View your current active plan and its features
• See your subscription expiration date
• View billing history and past invoices

Go to Settings > Subscription to access this information.

20.1 Preparing for Offline Use

1. Go to Settings > App Tab
2. Find "Offline Mode Preparation"
3. Tap "Download Data"
4. Wait for download to complete
5. Progress bar shows status

Downloaded Data: Client profiles, Assessment history, Test configurations, Custom assessments.

20.2 Working Offline

When offline:

• Conduct tests normally
• Data saved locally
• Upload indicator shows pending
• Client access limited to downloaded

Limitations:

• Cannot add new clients
• Cannot sync calendar
• Cannot update firmware

20.3 Data Synchronization

When connection restored:

• Automatic sync begins
• Upload progress shown
• Conflicts resolved automatically
• Notification when complete

21.1 Connection Issues

Plates Not Found:

1. Ensure Bluetooth is enabled
2. Turn plates off and on
3. Move closer to plates
4. Restart app
5. Restart phone's Bluetooth

Plates Connected to Another Device:

EasyBase force plates can only be connected to one mobile device or tablet at a time. If the plates are connected to your phone, they will not appear on your tablet (and vice versa).

How to check the connection status:

• Pulsing blue light = Plates are on and NOT connected to any device (available for connection)
• Static blue light = Plates are connected to a device (no other device can find them)

To switch devices:

1. On the device currently connected, completely close the Meloq System app (not just minimize)
2. Wait for the plate lights to change from static to pulsing blue
3. On your other device, open the app and search for devices
4. The plates should now be discoverable

Connection Drops:

1. Check plate battery level
2. Reduce distance to plates
3. Remove Bluetooth interference
4. Update plate firmware

21.2 Force Plate Problems

Incorrect Readings:

1. Perform manual tare
2. Check plate placement (level surface)
3. Recalibrate plates
4. Contact support if persists

Plate Unresponsive:

1. Check battery level
2. Try firmware recovery
3. Connect via USB if supported
4. Contact support

21.3 App Crashes

Steps to Resolve:

1. Force close app completely
2. Restart app
3. Clear app cache (Settings > Apps)
4. Update app to latest version
5. Reinstall if necessary
6. Contact support with crash details

21.4 Data Sync Issues

Data Not Uploading:

1. Check internet connection
2. Verify account status
3. Log out and log back in
4. Force sync from settings
5. Contact support

21.5 Video Issues

Video Not Recording:

1. Check camera permission
2. Verify storage space
3. Restart app
4. Test camera in other apps

Video Out of Sync:

1. Perform video calibration
2. Adjust offset manually
3. Re-record if significant

21.6 Can't Find Saved Assessments

If you can't find your saved assessments:

1. Make sure you have the sidebar Filter and action menu open
2. Select the correct module for the test you are looking for (Jump, Balance, etc.)
3. Check that you have the correct date range selected

Still not there?

1. Go to Settings > App Tab
2. Click the "Download All Data" button
3. Wait for the download to complete
4. Restart the app
5. Your assessments should now appear

22.1 Supported Languages

Code	Language	Native Name
en	English	English
sv	Swedish	Svenska
de	German	Deutsch
fr	French	Français
es	Spanish	Español
it	Italian	Italiano
pt	Portuguese	Português
pl	Polish	Polski
tr	Turkish	Türkçe
no	Norwegian	Norsk
da	Danish	Dansk
fi	Finnish	Suomi
nl	Dutch	Nederlands
hr	Croatian	Hrvatski
ja	Japanese	日本語
zh	Chinese	中文
ar	Arabic	العربية

22.2 Metrics Reference

Metric	Unit	Description
Jump Height	cm/in	Vertical displacement during jump
Peak Force	N/kg/lbs	Maximum force produced
Concentric Impulse	N·s	Force × time during concentric phase
Concentric RFD	N/s	Rate of force development
Contact Time	ms	Time on ground during reactive tests
Flight Time	ms	Time in air during jump
RSI	-	Reactive Strength Index (Flight time / Contact time)
Time to Stabilization	s	Time to achieve postural stability
Total COP Displacement	mm	Total center of pressure movement
COP Velocity	mm/s	Speed of COP movement
Ellipse Area	mm²	95% confidence ellipse of COP
Postural Sway	mm	Overall body sway measurement
Weight Distribution	%	Left vs right weight percentage
Limb Symmetry Index	%	Bilateral comparison percentage

22.3 Activity Types Reference

Jump Module: Counter Movement Jump (CMJ), Counter Movement Jump (Multi), Drop Jump, Squat Jump, Squat Jump (Multi), Hop Test

Balance Module: Single Leg Stand, Bilateral Quiet Stand, Single Leg Hop Stabilization

Functional Module: Sit-to-Stand, Body Weight Squat Test

Upper Extremity Module: Drop Push Up, IYT Test, Isometric Push Up

Isometric Module: Isometric Seated Press, Hamstrings Isometric, Isometric Mid-thigh Pull, Isometric Deadlift, Isometric Squat

Other: Free Run, Custom Assessment

Contact Information

Email: contact@meloq.se

Website: www.meloqdevices.com

Technical Support: Use "Report Problem" in app for fastest response

Address

Meloq AB
Brännkyrkagatan 72
118 23 Stockholm
Sweden

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© 2025 MELOQ AB. All rights reserved.

This manual is for Meloq System version 1.1.8. Features and interfaces may vary in different versions.