Privacy Policy
Your privacy is important to us. This policy explains how Meloq AB collects, uses, and protects your personal information.
Data Protection
Your data is secure with us
Transparency
Clear about what we collect
Your Control
Manage your preferences
Meloq AB ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or interact with our services.
Company Information: Meloq AB, Brännkyrkagatan 72, 118 23 Stockholm, Sweden
Information We Collect
We collect information in several ways to provide and improve our services.
Personal Information
Information you provide directly to us:
- Name and contact information (email, phone, address)
- Billing and shipping addresses
- Payment information (processed securely by our payment providers)
- Account credentials
- Communications with our support team
Device & Usage Information
Information collected automatically:
- Device type, operating system, and browser information
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website or source
- App usage data (with the Meloq System app)
How We Use Your Information
We use your information for the following purposes:
Order Fulfillment
Process and deliver your orders
Customer Support
Respond to inquiries and provide assistance
Communications
Send order updates and product information
Service Improvement
Analyze usage to improve our products
Security
Protect against fraud and unauthorized access
Legal Compliance
Meet our legal and regulatory obligations
Data Retention
How long we keep your information.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- •Order data: Retained for 7 years for accounting and legal purposes
- •Account data: Retained while your account is active, plus 2 years after deletion
- •Marketing preferences: Until you unsubscribe or request deletion
Your Rights (GDPR)
Under GDPR and applicable data protection laws, you have the following rights:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data ("right to be forgotten")
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing of your data
To exercise any of these rights, please contact us at contact@meloq.se
Security
How we protect your information.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Contact Us
Questions about this privacy policy or your personal data?
Data Controller
Meloq AB
Brännkyrkagatan 72
118 23 Stockholm
Sweden
Get in Touch
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.